Citypost News Desk
In line with its commitment to leveraging technology to enhance operations and improve customer experience, the Enugu Electricity Distribution Company PLC (EEDC) has introduced a self-service application known as “EEDC BOT.”
According to a statement signed by Emeka Ezeh, Head of Corporate Communications, EEDC, the application currently designed for prepaid customers, streamlines access to essential services while providing instant support through social media platforms like Facebook and WhatsApp. This innovation is set to revolutionize customer interactions with the company.
“EEDC BOT” will significantly improve response times to common customer inquiries and service requests through two primary channels: Facebook and WhatsApp.
To further enhance customer experience, a dedicated Facebook page has been created, allowing customers to interact with EEDC conveniently. Additionally, a dedicated WhatsApp phone number (08150826233) has been provided for direct access to EEDC services via instant messaging.
Prepaid customers are encouraged to take advantage of this self-service option to resolve issues related to their prepaid accounts. To use the service:
Save the WhatsApp number (08150826233) as “EEDC BOT” on your phone.
Send “Hi” or “100” to initiate the menu.
Select your desired service from the available options.
Alternatively, customers can visit EEDC’s official Facebook page to access the application. No login credentials are required.
Upon initiating a chat, customers will receive interactive codes and can select options based on their specific needs. Available services include:
Chat with a Customer Service Agent
Request for Token
Meter Application Request
KCT Generation
Last Token Retrieval
Arrears Balance Inquiry
New Service Request
Transaction History
And more
By introducing “EEDC BOT,” EEDC aims to enhance efficiency, improve customer service, reduce wait times, and provide prompt issue resolution.
EEDC remains committed to adopting innovative solutions that improve service delivery to its esteemed customers.
